Frequently Asked Questions
How does it work?
How does the menu work?
Our Weekly Menu is a selection of freshly made 100% ketogenic meal options that you can order from our online store for delivery or pick-up. We release the New Menu on Tuesdays and take orders until the following Monday. Then we shop, chop and cook for the rest of the week so we can deliver it fresh to you. If you want to eat something you see on the Weekly Menu, order it online now, and receive it next week! It might seem like a long wait the first time, but once you are ordering regularly, you'll never have to go without your keto treats again!
If I want to purchase an item that I see online, can I just stop in the store in London and pick it up?
We welcome drop-in shoppers! We always have baked goods, desserts and meals in stock for when you just need a quick lunch to go or want to stock up for the coming week. Many of the items you on see the Weekly Menu won’t be in store until the following week and we do recommend ordering online if there is something you really want to try as we do sell out of some menu items.
When do I receive my order?
We ship from Thursday to Sunday, the timing of food arriving at your door depends on your location.
Are you a subscription service?
No we are not, order as much or as little as you like, and as often as you like!
How much preparation is required?
Almost none! Remove any dips or fresh vegetables, and simply heat your meal either in the microwave or transfer to oven-proof or stove top cooking pans and reheat to reach an internal temperature of 165°F. Plate your meal and enjoy!
How do I get in touch with customer service?
Is the packaging recyclable?
All of our packaging is 100% recyclable. Alternatively, you can wash it and reuse it!
Do you have gift certificates available?
Yes, you can purchase and redeem gift certificates online.
About Our Food
What nutrition information is provided?
All of our online product descriptions include the macronutrient breakdown along with a detailed ingredients list. When your food arrives, the macronutrients are printed on the label for ease of tracking.
What meat do you use?
All of our meat is from Ontario farms. Our chicken is halal, antibiotic and hormone-free. All our beef is antibiotic and hormone free. We are currently working towards serving only hormone-free pork as well. We will continue to update our FAQs as we find sources of the best ingredients.
What if I am allergic to something or don't like an ingredient in the meals?
Check the icons on our product descriptions online to make sure that our meals are free of allergens that affect you. We currently carry a limited selection of nut-free, egg-free and dairy-free options.
Do you have vegetarian or vegan meals?
If a meal is vegetarian or vegan, it will be indicated with an icon on the product description page. We have some vegetarian options available with a very limited selection of vegan meals.
Deliveries & Pickups
Where do you deliver?
We are currently delivering right to your door in London, Ontario and surrounding area. This includes most of Southwestern Ontario and parts of the GTA. Stay tuned, we are constantly expanding our delivery radius based on demand. See our Shipping page for a detailed list of delivery areas, pricing and timing. We recommend signing up for email updates to be in the know of new delivery areas.
What delivery service do you use?
We have our own drivers delivering your food to your door. They carry your order in refrigerated packaging to maintain its freshness. And we happy to say most of them are keto too 😊
What if I live just outside the delivery area?
If we are not yet delivering to the door in your area, we might already be delivering to a Penguin pick up point close to you. See our Shipping page for a full list of pick up options.
When do you deliver?
We deliver Thursday-Sunday every week depending on your location. Check our Shipping page for timing in your area.
How do I let you know that I want to pick up my order?
You can let us know during checkout if you are going to pick up your order. Based on your address we will either send it to your closest Penguin pick up point or you can pick it up from our London store starting Friday at 9:00 am.
Do I need to be home to receive my delivery?
Your meals are properly insulated and cooled until they arrive at your door. You can leave a cooler out for our drivers to set your order in to ensure your meals temperature-safe until you arrive home.
What if I live outside of province?
Unfortunately, we are not shipping anywhere outside of Ontario yet, if you are planning to be in London and visit us at the store to make a pick up, you can order online and select “Pick up in London Store” at check out.
Which payment methods do you accept?
We accept all major credit cards, debit cards or your PayPal account for online payments.
We accept debit cards, credit cards and cash in our store at 911 Commissioners Road East in London, Ontario.
How do I use a Discount Code?
Our discount codes are one-time use only. If you are using a discount code on mobile, make sure to click on the "Order Summary" drop-down to see the field where you enter the code.
When is the store open?
- Monday – Wednesday: 9am – 6pm
- Thursday & Friday: 9am – 7pm
- Saturday: 9am – 5pm
- Sunday: 10am – 2pm
How long will my meals stay fresh?
We prepare all of our fresh meals based on the orders we receive. Your food has been prepared within a few days of being delivered to your home. Our meals can be stored and refrigerated for 5 days after they arrive at your home. Perishable items like salads and seafood should be consumed first.
How much should I order at a time?
We typically recommend ordering your meals, snacks and baked goods weekly. Think of it like a trip to the grocery store where you want to stock up for the week without buying more than you can eat!
Are your meals freezer friendly?
Yes, you can freeze almost all of our ketogenic meals and pantry items. You'll see a freezer-friendly icon on the product descriptions for items that are safe to freeze.
How long will the meals last in my freezer?
It is best to consume frozen meals within 3 months.