Return & Exchange Policy
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
If a food product is not right, or was delivered to you damaged you may be eligible for a refund as well. Please contact email@example.com with all refund inquiries.
2. Lost / Stolen Packages
Stolen packages are not the responsibility of Ketolibriyum. At this time we are providing contactless delivery for your safety. It is your responsibility to pay attention to text ETA notifications/tracking link sent via email and text. We are not responsible for stolen packages.
We exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at firstname.lastname@example.org with details of the product and the defect.
At Ketolibriyum our passion fuels our promise. If you’re not 100% satisfied with your purchase, just let us know and we will do whatever it takes to make it right. It’s that simple!