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Frequently Asked Shipping Questions 

When do you deliver?

We deliver Monday-Sunday every week depending on your location. Your delivery date will be calculated at checkout once you've entered in your address. You can also click a location on the map to find the delivery date for a given city. Toronto deliveries are made to Penguin Pick Up locations. 

When do I need to place my order by?

If you would like your food weekly, you must order before the deadline. The weekly order deadline will depend on where you live. Please view below for the order deadline. 

Monday Deliveries:

Order deadline is Friday at midnight.

Tuesday Deliveries:

Order deadline is Saturday at midnight.

Wednesday Deliveries:

Order deadline is Sunday at midnight.

Thursday Deliveries: 

Order deadline is Monday at midnight. 

Friday Deliveries: 

Order deadline is Tuesday at midnight. 

Saturday Deliveries:

Order deadline is Wednesday at midnight. 

Sunday Deliveries: 

Order deadline is Thursday at midnight. 

 

What delivery service do you use?

We have our own drivers delivering your food to your door. They carry your order in refrigerated packaging or refrigerated truck to maintain its freshness. Most of our drivers are keto too. We deliver to Penguin Pick Ups with our own refrigerated truck.

What if I want to place an order for pick-up in London?

If you are visiting London or work near by the store, you can place an order for pick-up in at our London retail store (911 Commissioners Rd East, London, ON N5Z 3H9). To do this select 'in-store pickup' during the checkout process. 

Is there a minimum order?

There is a minimum $50 order required for shipping or delivery.

Is there a charge for delivery?

There is a charge for delivery based on your postal code of up to $20.

What if I live just outside the delivery area?

If we are not yet delivering to homes your area, we might already be delivering to a Penguin pick up point close to you. View the list to see which location is close to you! We recommend signing up for email updates to be in the know of new delivery areas. We are constantly expanding our delivery radius based on demand.

Pick-Ups Locations in Toronto & GTA

We do not yet offer home deliver within all areas in Toronto and the GTA. We have just started to deliver to Toronto through Penguin Pick Ups. Penguin Pick Ups are refrigerated pick up locations run by Smart Centres. Click here to order to a pick up location in Toronto.