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Frequently Asked Shipping Questions 

When do you deliver?

We deliver Monday-Sunday every week depending on your location. Your delivery date will be calculated at checkout once you've entered in your address. You can also click a location on the map to find the delivery date for a given city. 
Toronto customers have the option of home delivery or pick up at select Penguin Pick up locations.

When do I need to place my order by?

If you would like your food weekly, you must order before the deadline. The weekly order deadline will depend on where you live. Please view below for the order deadline. 

Monday Deliveries:

Order deadline is Friday at midnight.

Tuesday Deliveries:

Order deadline is Saturday at midnight.

Wednesday Deliveries:

Order deadline is Sunday at midnight.

Thursday Deliveries: 

Order deadline is Monday at midnight. 

Friday Deliveries: 

Order deadline is Tuesday at midnight. 

Saturday Deliveries:

Order deadline is Wednesday at midnight. 

Sunday Deliveries: 

Order deadline is Thursday at midnight. 

 

What delivery service do you use?

We have our own drivers delivering your food to your door. They carry your order in refrigerated packaging or refrigerated truck to maintain its freshness. We deliver to Penguin Pick Ups with our own refrigerated truck, and use third party logistic companies and couriers depending on your location. 

What if I want to place an order for pick-up at your retail stores?

If you are visiting London or Oakville or live near by the store, you can place an order for pick-up in-store. To do this select 'in-store pickup' during the checkout process. 

Is there a minimum order?

There is a minimum $50 order required for shipping or delivery.

Is there a charge for delivery?

There is a charge for delivery based on your postal code of up to $14.95.

Pick-Ups Locations in Toronto & GTA

We do offer home delivery within all areas in Toronto and the GTA. You also have the option to order to a Penguin Pick Up. Penguin Pick Ups are refrigerated pick up locations run by Smart Centres. Click here to order to a pick up location in Toronto.