Where We Deliver

 

Frequently Asked Shipping Questions 

Important note about delivery locations

We're thrilled to now be offering delivery to almost all of Ontario and Quebec. Due to the perishable nature of our product and time-sensitive delivery, there are some areas that our delivery partners cannot service at this time. Please reach out to our customer service team at info@ketolibriyum.ca if you're not sure if we deliver to you. 

When do you deliver?

We deliver Tuesdays and Fridays every week depending on your location. Your delivery date will be calculated at checkout once you've entered in your address. You can also click a location on the map to find the delivery date for a given city. 

When do I need to place my order by?

If you would like your food weekly, you must order before the deadline. To find your order deadline, please click here.

Online Orders

Delivery Date  Order Deadline
Tuesday Thursday 8:59 PM
Friday Sunday 8:59 PM

 

Subscription Deadlines 


After the deadline, the order is processed and it is too late to make changes to your subscription order. 

Delivery Date Order Processed
Tuesday Thursday 6:59 PM
Friday Sunday 6:59 PM

 

What delivery service do you use?

We work with a number of delivery partners to ensure safe delivery of your food. They carry your order in refrigerated packaging or refrigerated truck to maintain its freshness. Depending on your location, your order may be delivered via courier service. 

What if I want to place an order for pick-up at your retail stores?

If you are visiting London or Oakville or live near by the store, you can place an order for pick-up in-store. To do this select 'in-store pickup' during the checkout process. 

Is there a minimum order?

We have a $50 order minimum for all deliveries. There is no order minimum if you are selecting a retail pick-up. 

Is there a charge for delivery?

There is a charge for delivery based on your postal code of up to $24.95.